no money back after visa denial!!!!!! New rules????

[kamote]

guys help me here.  Kwani siku hizi ukinyimwa visa ya kukam huku ugeru,pesa zako pia haurudishiwi ama how are the rules nowadays? a relative of mine was to come in november na she was denied the visa and after paying more than 7000ksh, she wasn´t given her money back. kwani siku hizi embassy ina kula pesa hivo haramu  na visa umenyimwa ama kunaendaje nowadays. Somebody give me an idea. mazee hiyo ni chapa mob huko home.